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Behavior Check

Behavior Check

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As I continue to prepare for a speaking engagement at a national conference regarding Addressing Workplace Hostility, I decided to research the current statistics on divorce. In the United States it is shown that almost 50 percent of all marriages in the United States will end in divorce or separation – 41% of all first marriages, 60% of second marriages and 73% of all third marriages. Anyone who knows me by now knows I love digging for root cause.
Behavior Check

Customer service is something we do every day of our lives – at work and AT HOME.

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  Every one of us works in customer service, no matter what our job.  And, customer service is not only something we do as part of a work situation, but customer service is also something we do as part of our friendships and family relationships. As…